People are always telling you that change is a good thing. But all they're really saying is that something you didn't want to happen at all has happened.

Kathleen Kelly (Meg Ryan)

9 seconds sound clip from the You've Got Mail movie soundboard.

You can hear this line at 01:29:44.053 in the Blu-ray version of the movie.

Quote context

[...]

- I came home tonight and got into the elevator to go to my apartment.

- An hour later, I got out of the elevator, and Brinkley and I moved out.

- Suddenly everything had become clear.

- It's a long story full of the personal details we avoid so carefully.

- Let me just say there was a man sitting in the elevator with me who knew exactly what he wanted. And I found myself wishing I were as lucky as he.

- People are always telling you that change is a good thing. But all they're really saying is that something you didn't want to happen at all has happened.

- My store is closing this week. I own a store. Did I ever tell you that? It's a lovely store. And in a week it will be something really depressing like a Baby Gap.

- Soon we'll just be a memory.

- In fact, someone, some foolish person will probably think it's a tribute to this city. The way it keeps changing on you, or the way you can never count on it or something.

- I know because that's the sort of thing I'm always saying.

[...]