It's a new concept the boss came up with.
5 seconds sound clip from the The Polar Express movie soundboard.
You can hear this line at 00:42:57 in the Blu-ray version of the movie.
Quote context
[...]
- No, sir. But sometimes seeing is believing.
- And sometimes the most real things in the world are the things we can't see.
- Ah, the forsaken and the abandoned.
- It's a new concept the boss came up with.
- Makes me wanna cry seeing toys that were treated this way.
- These hopelessly entangled string puppets and marionettes pose a particular problem.
[...]