She's in hospital in London. Apparently, he goes up there every day.
5 seconds sound clip from the Shadowlands movie soundboard.
You can hear this line at 01:18:54.397 in the Blu-ray version of the movie.
Quote context
[...]
- How long are you allowed to read?
- I want to be awake when Jack gets back.
- Well, that shouldn't be long now.
- He will say good night, won't he?
- 'Night.
- I promised Douglas you'd say good night.
- She's in hospital in London. Apparently, he goes up there every day.
- It must have hit him very hard.
- It's thrown him completely off balance.
- Has he said anything to you?
- Yeah.
- Jack, I'm so sorry about all this.
- Yes. Yes, Christopher. Thank you.
- It's all come too soon, you see. Her affairs aren't in order, and...
- What's going to happen to Douglas, for example?
[...]