Yes, they don't usually make mistakes, but, uh well, I suppose we're all human.
7 seconds sound clip from the Brazil (1985) TV Series.
You can hear this line at 00:42:54 in the Blu-ray version of the movie.
Quote context
[...]
- Um... my name's Lowry. Uh, Sam Lowry.
- Um, I'm from the Ministry of Information. I've come to give you a check.
- Um, it's a refund, actually. There was a mistake.
- Mistake?
- Yes, yes. Not in my department, of course. I'm only Records.
- Yes, they don't usually make mistakes, but, uh well, I suppose we're all human.
- Oh! What happened to the, um...
- My husband's dead, isn't he?
- Um, I do assure you the ministry is very scrupulous about following up and eradicating any error.
[...]